Tenant Service Requests and Work Orders

All maintenance and service requests are handled via the Tenant Center, an online system designed to help expedite tenant queries, and ensures individual service calls are handled in a timely manner.

Common Area Services provided are listed within the Service Request application and may include but are not limited to:

• Building Access & Keys
• Janitorial & Cleaning
• Lighting & Electrical
• HVAC, Heating & Cooling
• Pest Control
• Plumbing (Water & Gas Pipes)
• Restrooms
• Security
• Signage
• Trash & Recycling
• Doors & Windows
• Loading Docks
• Kitchens & Lunchrooms
• Conference & Meeting Rooms
• Exterior Walkways, Patios & Parking Lot
• Noise & Odor
• Other

Requests are processed in accordance with the request's urgency. Our Property Management team aims to acknowledge all requests within one hour of entry into the system, while the time to resolve an issue is dependent on the scope of the resolution.

*Individual Tenant Unit service requests are addressed on a case by case basis. Please review your lease for your specific repair and maintenance responsibilities. If you are unsure please submit a service request and you will be contacted by a management representative.

Click here to download a Quick Start Guide with instructions for utilizing the Tenant Center.